Listening… a gift?!?

If ever there was someone who appeared to have it all — family, wealth, prestige, position — it was Job. He lived centuries ago in the Near East. He had a large family (seven sons and three daughters), LOTS of livestock (7000 sheep, 3000 camels, 500 yoke of oxen, 500 donkeys), and numerous servants. His reputation was impeccable. He was described as being blameless, upright. A man who respected and reverenced God. A man who shunned/avoided evil. He was “the greatest man among all the people of the East.”1

Then, in one fell swoop, it was all gone. (This is a true story, by the way!) All of his children tragically died while feasting and drinking at the oldest brother’s house. The oxen were stolen. The sheep were burned up by fire from heaven. The camels were carted off by enemies. His servants — all but the ones who delivered the devastating news to Job — were murdered. One thing after another, in quick succession. Family. Possessions. ALL. Gone.

Job responded in a manner that revealed the true character of his heart:

I came naked from my mother’s womb,
and I will be naked when I leave.
The Lord gave me what I had,
and the Lord has taken it away.
Praise the name of the Lord!

Job 1:20

Wow. Not exactly how I would respond to such news.

As if all these blows hadn’t been enough, the next thing that happened affected Job physically: his body was covered with painful sores (boils) from the soles of his feet to the top of his head. Yuck. To try and get relief, he scraped his skin with a piece of broken pottery while sitting among ashes. 2 Double yuck.

Mrs. Job had a completely different response when she learned what had happened… the death of her children, the loss of all their possessions and all their wealth, the anguish her husband was experiencing physically. Her response to Job is one I can totally understand. Why? Because it’s hard to watch someone you love suffering — especially when it’s family.

Are you still trying to maintain your integrity?
Curse God and die! 3

Amazingly, Job never wavered in how he viewed the cataclysmic scenario he found himself in. He responded to her by saying,

“You talk like a foolish woman. Should we accept only good things from the hand of God and never anything bad?”4

In all that Job experienced, he said nothing wrong.

Wow. Again.

Three of Job’s friends, upon learning of the tragedies he had suffered, traveled from their homes to comfort and console him. When they saw him from a distance, they could hardly recognize him. They wailed. They tore their robes. They threw dust into the air over their heads, which was a way of showing grief in the ancient Near East. They sat on the ground with Job for seven days and nights. No one said a word to him, for they saw that his suffering was too great for words.5

So far, so good in terms of knowing how to come alongside someone who is hurting.

But then they really messed up. They started trying to figure out WHY Job was suffering. WHAT he had done or not done that merited such calamity. They came with their preconceived ideas, basically that Job’s circumstances and his response to them must mean he’s wrong before God and needs to acknowledge and deal with that. Each one gives a speech, Job responds, and then they go at it for another round.

Finally, Job has enough. He turns to his friends and says,

Listen closely, carefully to what I am saying.
Do me the favor of listening…
That’s one consolation/comfort you can give me.

Job 21: 2

Listen closely. Listen carefully. The one thing that could console and comfort. The one thing that could communicate genuine care. The one thing that could be a balm to Job’s weary, disheartened soul.

The gift of listening.

Learning to listen — and to listen well — is a skill. It’s a skill that helps the other person feel safe, respected, valued. It helps them feel validated and understood. It builds trust. It’s other-oriented. Other-focused.

I don’t know about you, but sometimes I fall into the trap of half-listening. I hear what is first said, but then my mind goes off on a tangent. It scrolls through possible responses based on past experiences, personal opinions (and sadly, prejudices), something I may have heard or read. By then, I’m not tracking with what the other person is saying. I’m too eager to share MY thoughts!

Some tips I’ve been learning for being a better listener, one who gives the gift of listening:

  • Be fully present in the conversation. One way to do that is to turn off your cell phone to avoid the temptation to look at it! Avoid other distractions as well, like people-watching. I often choose a seat in a coffee shop where I have my back to most of the tables so that I can focus more completely on the person I’m with. What things preoccupy you and hinder your ability to focus on the other person? Eliminate them!
  • Be aware of your body language. Lean in toward the other person — it communicates that you are wanting to hang onto their every word! Avoid crossing your arms, as if making judgment.
  • Be attentive to the other person’s body language and other non-verbal cues. Are they tense? Eager? Anxious? Are they avoiding eye contact with you? Are they fidgety? Do you sense they have more to say… or that they want to end the conversation?
  • EYE CONTACT!!! It’s hard to pick up on non-verbal cues if you aren’t looking at the other person! Sometimes the other person is searching for words to express what they’re feeling or perhaps struggling to say what’s really on their heart… and if you aren’t looking at them, it’s far too easy to interpret the pause as a time to jump in with what you’re thinking.
  • Give them time! This is especially true if the speaker is a verbal processor, one who needs to “think out loud” to figure out what’s going on inside. I’m a prime example, and this sometimes drives my husband crazy! “Why didn’t you say that at the beginning of the conversation?!?” he groans. “Because I didn’t know what I was thinking then!” I respond.
  • Reflect back to them what has been said. Paraphrase what you have heard — to make sure it’s actually what they wanted to say! Ask, “This is what I hear you saying. Is this accurate?”
  • Ask questions that encourage further responses — not just “Yes” or “No” answers. Ask them to help you understand ______ better. Or to give more examples. Ask clarifying questions.
  • Avoid the temptation of jumping in with solutions. Most people are looking for someone who HEARS them and gives them the space, the freedom to figure out their own solutions.
  • Listen to understand… rather than to respond.
  • Don’t be afraid of silence. Learn to be comfortable with it.

Learning to listen. The GIFT of listening. A skill that can be learned. A skill that gets better with practice. A skill that is other-focused.

Job’s friends started out well by sitting silently with him, just being there. Sometimes, just being there is all someone needs. But his friends, like me — and possibly you? — needed to grow in their listening skills. By the end of the story, God takes them to task and they own up to their folly (see chapter 42)… so there’s hope!

Yes! Life is a journey, and we’re all in the process — hopefully — of learning, growing. May we encourage one another to look for ways to offer the gift of listening, and together to have joy in the journey of this thing called “Life!”

  1. see the book of Job in the Old Testament of the Bible; first chapter ↩︎
  2. Job chapter 2 ↩︎
  3. Job 2: 9 ↩︎
  4. Job 2: 10 ↩︎
  5. Job 2: 11-13 ↩︎

Lost in translation

photo credit: author’s phone screenshot

Telemarketers. Nobody’s favorites. But I must admit that the voicemail transcriptions of messages we get here in Thailand are definitely amusing! And, as the above attests, some things definitely get lost in translation!

As I was talking with my husband this morning, his bewildered look made me realize something in our communication had been lost in translation — even though we speak the same language!

More often than I would like to admit, I have a tendency to jump into a conversation sharing details or comments without first saying what I’m referring to. It’s clear in my mind what I’m talking about, but my poor husband — and others — aren’t able to track with me because I’ve forgotten to mention the introductory comments, so to speak. I may be looking at my laptop, commenting on something I’ve just read — without first saying what the article is about. Or looking intently at the GPS on my phone while my husband is driving — without clueing him in to what I’m seeing and why he needs to make a turn. NOW!

A couple of things I’ve been learning over the past years is that NO one is a mind reader. And NO one is able to accurately discern what is going on in someone else’s heart or mind.

That’s why two-way communication is crucial. Otherwise, things get lost in translation… or, said another way, one’s intended meaning often gets misconstrued as we translate what was said through the grid of our own experiences.

Learning that my husband can’t read my mind has been a game-changer for us. We’ve been married a LONG time, and he does a pretty good job of picking up on things, of “reading” me — and I him. And yet there is always the possibility that one of us has misread the situation. That we fill in the blanks from our own experiences. That we draw wrong conclusions from our limited input, not knowing all the facts. We mistranslate what we’re seeing or hearing. Something gets lost in translation. And someone ends up being misunderstood. Confused. Frustrated.

This also happens among friends. One person says something, and the other thinks they know what their friend is talking about and jumps in with their opinion or advice or whatever. Those conclusions may be totally incorrect, and within minutes a misunderstanding is brewing. Sometimes an argument ensues. One person often shuts down and doesn’t say anything else. And usually, both parties leave the conversation feeling they weren’t listened to or understood. Barriers are built, and if not resolved, grudges form. Grudges that, if left unchecked, can last for decades.

All because of a breakdown in communication.

A few years ago this happened to me. A good friend made a comment that caught me totally off guard. A comment that was made on a false assumption. I was stunned. Confused. It was like being stabbed in the back — except it was said to my face. Instead of withdrawing, which would’ve probably killed our friendship, I confronted her. I asked her if what she was saying was in line with what she knew of my character. I asked if she were open to hearing things from my perspective. And I also told her how much what she said hurt.

Thankfully, we talked things through and resolved the misunderstanding. And our friendship remained intact.

This made me wonder, though…

  • How often do I say or do something without first thinking through what I want to say?
  • Do I jump to conclusions before hearing all the facts?
  • Do I listen — really listen — when others are speaking? Or am I so eager to add my two cents that I only halfway hear what they are saying?
  • Am I willing to ask clarifying questions instead of barging ahead with my preconceived ideas and conclusions?
  • Do I take the initiative to clear up any misunderstandings before they morph into something that could potentially destroy a relationship?

Ugh. I’ve got to admit that I’m still learning a lot about two-way communication. Things still occasionally get lost in translation. But I’m increasingly aware of the danger of trying to read others’ minds. And I’m also realizing how, try as I might, I usually don’t have the whole picture to be able to accurately discern what is going on in someone else’s heart or mind.

The half-brother of Jesus wrote some wise words regarding communication:

Everyone should be
QUICK to listen,
SLOW to speak, and
SLOW to become angry…

Or… said another way…

Be a careful, thoughtful, listener,
a speaker of carefully chosen words,
patient, reflective, forgiving…

from the New Testament book of James, chapter 1 verse 19

Yep. I still have a LONG way to go in consistently putting this into practice! But hopefully, as we — you and I, dear reader — do this, we can have increasing joy in the journey of this thing called “Life!”